Customer Support Specialist

Be at the heart of Trupanion's mission—providing thoughtful, responsive support when pet owners need them most. You’ll assist customers by phone, chat and email, thriving in fast-paced environments. Manage high call volumes within tight deadlines and de-escalate difficult situations with empathy and strong communication skills. Utilize multiple systems and tools to efficiently support customers, ensuring a seamless member experience. Listen actively to provide accurate information and resolve problems effectively. Efficiently manage time to provide exceptional customer service in a high-volume contact center. Make genuine connections and adapt communication style to customer interactions while demonstrating the ability to tailor responses to individual customer needs. Document customer interactions and maintain accurate and detailed records in the customer relationship management (CRM) system. Meet and maintain productivity and quality targets to ensure our customers are consistently receiving exceptional support. Engage in regular video calls to collaborate and connect with your team, and contribute to a strong, inclusive remote culture.