Intervention Systems & Content Operations Manager

This role drives technical content operations and platform infrastructure to support the delivery of Vida’s clinical programs. You will own the systems, tools, cross-functional workflows and content management integrity of our telehealth content at scale. This role ensures high-quality management, delivery and enhancement of Vida’s content-rich clinical programs and interventions. This is a pivotal role in shaping how Vida scales personalized health content across journeys using headless content management system (CSM), Braze, and data/BI platforms). Responsibilities: Own and optimize CMS operations (including headless CMS discovery and implementation), supporting robust upload, asset validation and QA pipelines. Build and maintain modular content architectures, template libraries, tagging schemes and metadata governance. Define and scale repeatable operational processes for intervention configuration, content versioning and experience delivery. Collaborate with engineering and workflow automation teams to improve tools and scripting (e.g., Python, SQL, Zapier). Support segmented content personalization and orchestration via platforms like Braze. Partner with analytics to build dashboards (Looker, Tableau, SQL) to track content performance and operational KPIs. Participate in sprint planning and execution for clinical programs and experience design. Maintain systems documentation and training to ensure operational continuity and scale.