Senior Customer Success Manager

As a Senior Customer Success Manager at Procurify, you will manage a strategic book of business valued at $2M+, ensuring customer retention, expansion, and long-term success. Build and nurture long-term executive-level relationships to drive customer advocacy, adoption, and expansion opportunities. You will provide strategic guidance across onboarding, integrations, platform configuration, and ongoing engagement. Act as a trusted advisor, providing data-driven insights and strategic guidance to customers to help them achieve their business objectives. Proactively improve customer health by continuously showing value and outcomes achieved, identifying and mitigating risks, managing escalations with confidence and implementing retention strategies. Drive cross-functional collaboration, aligning customer needs with product, sales, and support teams to improve customer outcomes. Identify and execute upsell and expansion opportunities to maximize customer value and contribute to revenue growth.