Senior User Research Manager

Manage a team of user researchers across 1-3 product verticals, working closely with collective leadership to shape product strategies and ensure teams solve customer problems. Scale the impact research has on strategies across the organization, increasing visibility of key research insights. Understand direct reports well, placing them where they fit for impact, growth, and happiness. Develop sustainable ways of nurturing talent within the Research team, leading forums that allow the team to feed into decisions. Work with Research Operations and the Research Director to scale team systems and processes as we grow. Continually raise the standard of research. Hire diverse User Researchers and ensure a smooth onboarding process. Work within business areas to develop a product strategy, building a deep understanding of customer needs and market opportunities. Provide support for direct reports through clear development goals, updates, and feedback. Collaborate with stakeholders, including product teams, leadership, marketing, compliance and more. Continually educate everyone at Monzo on what research can and can’t be used for.