Support Specialist

As a Support Specialist, you will be at the forefront of delivering exceptional customer experiences, becoming a trusted representative of our brand. Your primary mission will be to provide top-notch support, addressing product-related inquiries via email, chat, and phone with efficiency and care. In this role, your technical expertise, problem-solving abilities, and passion for customer success will be critical to helping clients fully leverage the value of our products.

Acting as the first point of contact, you’ll embody Olly Olly’s commitment to excellence, fostering trust and building lasting relationships through a proactive and empathetic approach. You will answer customer inquiries via email, chat, and phone, solve problems, teach and empower, add value to every interaction, collaborate with other teams, monitor support metrics, and advocate for customers.