Team Manager, Customer Success

As a Manager of a Customer Success team, you will be responsible for hiring, training, coaching, and managing a team of new and established Customer Success Managers in a fast-paced and rapidly changing environment. You will also be responsible for driving KPIs, providing your team with the necessary support to execute their tasks, hiring, training, coaching and leading the team. The Team Manager, Customer Success, will work with other leaders to help build a team of world-class Customer Success Managers to provide exceptional service to our rapidly growing customer base. Manage day-to-day operations, goal setting, career development, performance management, and growth of team members. Maintain a high level of team engagement and motivation. Serve as first escalation point for CSAT issues and employee process questions. Account assignment and rebalancing. Data analysis to proactively identify areas for innovation and improvement within the CSM Team and drive collaborative developments within our existing playbooks. Serve as a coach and mentor, helping to develop the skills of your team so they are able to achieve their metrics and career goals. Develop, retain and motivate an existing team while recruiting for new members and continually raising the bar for talent and capabilities. Maximize efficiency in a constantly changing and growing environment. Supporting and directing new and experienced CSMs in strategies to build lasting relationships with customers. Coordinate with recruiting and internal teams to recruit, hire, and train new team members.