Sales and Customer Care Specialist

As a Sales and Customer Care Specialist, your role is at the heart of Trupanion. When members need us, our Specialists do whatever is necessary to provide the best experience possible. We're looking for those that thrive in sales, and love to engage with people over the phone, who are comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections, and help educate members on the unparalleled lifetime value and importance of having a pet protected by us. Act as a direct contact for customers and cooperation partners. Listen to understand what a pet owner is looking for, and offer recommendations on how Trupanion can help solve their pet insurance needs. Effectively communicate our product and it’s benefits, with the goal to close sales and activate Trupanion policies. Handle sensitive situations with empathy and care. Make genuine connections and adapt communication style to best serve any member that contacts us. Willingness to accept and embrace changes in responsibility, processes, and workflow in an ever changing environment.