Director 2 - Facilities Operations

Sodexo is seeking a strategic, service-focused Director, Facilities Operations II who will be accountable for the full scope of facility management operations across multiple client locations. This role ensures that day-to-day delivery, operational processes, and service standards are fully aligned with client priorities and organizational objectives. The Director applies strong analytical and critical-thinking capabilities to identify operational gaps, interpret business needs, and convert those insights into practical, scalable solutions that enhance performance, safety, efficiency, and overall client satisfaction. Serving as the central operational integrator, the Director bridges internal operating methods with client goals—anticipating issues, shaping proactive strategies, and building repeatable, high-quality processes that sustain long-term success. The director will Provide strategic and day-to-day leadership across all facility management (FM) service lines, ensuring excellence in safety, compliance, quality, and service delivery, assess existing operational processes to identify gaps between internal practices and client expectations. Design and execute solutions that close those gaps, driving alignment, efficiency, and consistent operational performance. Collaborate with cross-functional partners (HR, EHS, Finance, Supply Chain, Senior Leadership) to standardize practices that reinforce strong FM outcomes. The director will act as a trusted strategic advisor, interpreting client expectations and ensuring FM operations support their broader objectives. Champion continuous improvement initiatives that elevate client satisfaction and operational performance. The director should strengthen team capability in critical thinking, process alignment, and operational discipline. Foster a culture centered on safety, compliance, accountability, and continuous improvement and will monitor KPIs, SLAs, and key operational metrics to ensure high performance in work order management, preventive maintenance, asset reliability, vendor performance, and budget adherence.