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About the Role:
- Gusto is seeking a Money Services Manager to lead the Tier 2 team.
- This role focuses on empowering ICs to navigate complex customer interactions with confidence and clarity.
- The ideal leader brings deep expertise in banking, disputes, and money movement.
About the Team:
- The Tier 2 Money Advanced Care team handles complex banking, disputes, and money movement escalations.
- The team of 10–12 ICs focuses on timely, accurate, and customer-centered outcomes.
- They partner with cross-functional teams to translate company priorities into daily execution.
Day-to-Day Responsibilities:
- Lead a Tier 2 team of 10–12, delivering high-quality support across Money Services.
- Oversee complex case resolution across disputes, cash account applications, and banking error investigations.
- Champion adoption of AI, automation, and strong incident management practices.
Gusto
Gusto automates payroll, benefits, and HR for over 500,000 small businesses nationwide. The company has teams in Denver, San Francisco, and New York, and is committed to building an inclusive workplace.