Client Success Manager - California

You will be working directly with clients to retain and grow existing relationships and will help identify expansion opportunities. Your Day-to-day Monitor and maintain client health scores monthly, developing and executing remediation and prevention plans for low-health customers. Act as the client’s internal advocate, collaborating with Product, Engineering, Finance, and other teams to address needs, resolve issues, and ensure alignment with client goals. Drive client renewals, including pricing discussions, to ensure long-term satisfaction and retention while reducing churn. Identify and facilitate cross-sell and upsell opportunities within your client portfolio. Proactively engage with customers to maximize their return on investment, ensuring they derive the most value from our solutions and adopt new product features effectively. Advise customers on strategies to improve performance, address gaps in our product that impact their success, and communicate opportunities for innovation and growth. Develop and nurture customers into advocates to increase brand awareness, build a sense of community, and foster long-term partnerships.