National Account Manager

JOB PURPOSE:

The National Account Manager is responsible for the strategic management, growth, and satisfaction of key national accounts within the collision repair industry, including insurance carriers, fleet operators, and other large-volume partners. This role is critical in maintaining and expanding relationships, ensuring contractual obligations are met, and identifying opportunities to enhance collaboration and business outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and execute strategic account plans tailored to each national partner to ensure long-term growth and retention.
• Serve as the primary point of contact for national clients, maintaining strong, trusted relationships across all levels of partner organizations.
• Track key account metrics such as volume, revenue, estimate accuracy, customer satisfaction, and cycle time, providing detailed reporting and analysis.

QUALIFICATIONS:

• Minimum of 5 years of experience in the collision repair industry, with a focus on operations, account management, or customer relations.
• Demonstrated success in managing high-impact accounts and consistently meeting or exceeding performance targets.
• Strong written and verbal communication skills, with the ability to present and influence at all levels of an organization, and 50% overnight travel is required.