Job Description
This position reports to Sleep Doctor’s Director, Support Operations and will be a remote position.
Work with patients to obtain corrected or missing documentation
Review and process durable medical equipment and diagnostic orders
Follow up with patients who are missing documentation
Contact patients when their order is unable to be fulfilled
Follow up with patients who need to submit diagnostic testing
Manage patient and order flow from third-party ordering platforms
Schedule appointments for patients, including initial consultations, follow-up visits, and procedures, using the office's scheduling software
Handle rescheduling or cancellations, accommodating patient needs while managing the company’s scheduling requirements
Verify insurance information with patients, providing necessary instructions and information when necessary
About Sleep Doctor
Sleep Doctor is the sleep health company on a mission to help an increasingly tired world live healthier, happier, and thriving lives through the revitalizing power of sleep.