Payroll Partner Service Advocate

A key role for Pie's Payroll Partner team. This is a mid-level customer service team member who focuses on routine to advanced customer issues and resolves concerns and requests from payroll partners and insureds. Provide responsive, timely, and relevant service to payroll partners by handling phone, email, and platform-based communication with payroll partners and cross-functional stakeholders to provide excellent customer service, Maintains SLA’s set by Payroll Partner Ops team in a consistent and efficient manner. Works as a team member to handle policy issuance, general questions, follow-up, cancellation requests, renewal policy management, urgent escalations, and complex questions. Model the behaviors and strategies necessary to successfully interact with and resolve routine to advanced issues for payroll partners in all channels: Applies advanced level of Workers Comp training and knowledge to policy, billing and agency questions, concerns, and production. Lead ongoing training and on-boarding for personal and peer growth by supporting the on-boarding and training of Pie’s newest hires and teams and assisting in testing and and training of new processes and systems.