Job Description
Team Management and Support: Directly manage and support a team of CHWs & RNs, providing regular 1:1 coaching and performance feedback. Support onboarding and training for new CHWs and contribute to SOP development and updates. Foster a collaborative and mission-driven team culture that centers trust-building and member advocacy.
Quality Assurance and Performance Monitoring: Ensure high-quality care delivery and documentation across the team through ongoing review and coaching. Monitor performance metrics and intervene early to address gaps. Participate in team huddles, case reviews, and cross-functional meetings to improve care delivery and communication.
Coordination and Escalation: Serve as the first point of contact for escalations related to members, workflow, or field activity. Collaborate with interdisciplinary teammates to ensure coordinated support. Participate in field-based member visits as needed to support team development and engagement.
About Pair Team
At Pair Team , we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations.