Mid-Market Account Manager

We are seeking a dynamic and experienced Mid-Market Account Manager to join our growing team at Popl, the market leader in lead capture & digital business card software for teams! In this newly established role, you will work closely with our Account Executives and Customer Success teams to ensure customers realize ongoing value from our platform leading to strong retention and growth. You will be responsible for identifying expansion opportunities, mitigating churn risks, and fostering long-term relationships with key accounts. You will own and drive Net Revenue Retention (NRR), ensure customer retention and expansion to maximize revenue growth and proactively engage with customers to secure timely contract renewals. You will also identify expansion opportunities, work with customers to upsell and cross-sell solutions that align with their business needs, maintan product knowledge and collaborate cross-functionally with Account Executives and Customer Success Managers to deliver a seamless customer experience as well as monitor customer health, track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth and negotiate contracts to ensure favorable terms.