Senior Associate, Consumer Experience, Advanced Escalations

This Senior Associate role reports into our Consumer Experience Lead and will lead strategic planning to drive industry-leading customer experience initiatives for our DashPass subscribers and most loyal and active customers. This role offers frequent, direct exposure to the highest levels of DoorDash leadership through conducting postmortems on the company’s most challenging customer issues. The Senior Associate will regularly communicate core success metrics to senior executives, develop strategies to optimize these metrics, and coordinate cross-functional teams to execute effectively. You’re excited about this opportunity because you will partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our customers. You will generate and analyze data and insights to identify opportunities for improving speed, quality, effectiveness, and customer experience. Also, you will accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results.