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Responsibilities:
- Process internal departments’ requests for information and research from clients and customers
- Collaborate with internal teams on behalf of the Default Operations team
- Track, resolve, and ensure proper client complaint handling by logging in the appropriate system, documenting a detailed explanation of the issue/resolution, and correctly routing for reporting purposes
Qualifications:
- High School Diploma or equivalent required
- Ability to manage time and priorities wisely
- Ability to grasp concepts quickly, make sound decisions, and resolve issues
Total Rewards:
- Optional medical, dental, vision, life, and disability insurance
- Fidelity National Financial matching 401(k) and employee stock purchase plans
- Access to mental health resources and initiatives that promote physical and emotional well-being
LoanCare
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. They subservice over 1.8 million loans and have a seasoned loan servicing team with senior managers averaging nearly 30 years of experience.