Respond to scenario questions from loan officers and processors.
Review credit, income, asset, and property documentation for compliance.
Research and comprehend complex investor guidelines to recommend loan structures.
The company provides support for scenarios related to Non-QM/Jumbo loans. They are looking for someone to assist their Operations Team by restructuring problematic loans and recommending alternative products/investors.
Prepare complex daily reconciliations, analyze outstanding items, and provide clearing recommendations.
Complete daily MSP balancing reports and record appropriate debit/credit adjustments.
Ensure timely submission of incoming wires and ACH transactional details for clearing and provide weekly aging reports.
LoanCare is a leading national provider of full-service subservicing and interim subservicing to the mortgage industry, offering expertise and best practices in servicing solutions since 1991. They subservice over 1.8 million loans across 50 states and have a seasoned loan servicing team.
Respond to client calls using CRM software, addressing concerns with empathy.
Resolve complex financial situations with subject matter knowledge, documenting discussions.
Present settlement proposals to clients and guide them toward their financial goals.
National Debt Relief, founded in 2009, aims to help consumers deal with overwhelming debt, establishing itself as a trusted debt relief provider. With a team-oriented environment, they focus on employee success and growth through mentorship and leadership programs.
Maintain and manage loans in loss mitigation as part of the SPOC team.
Answer inbound calls and return voicemail and handle escalations.
Negotiate payment arrangements and explain Loss Mitigation options.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity, innovation, and collaboration.
Serve as a critical liaison between customers and the Bank by ensuring timely, compliant, and customer-focused resolution of complaints and service concerns across multiple channels.
Conduct thorough investigations by gathering information from internal systems, management, frontline teams, and customers.
Track, categorize, and analyze complaint data to identify patterns and emerging risks, and coordinate with Digital Banking and enterprise teams to implement corrective actions when needed.
Forbright is a full-service bank and commercial lender focused on helping to build a brighter future for its clients and communities. The company is dynamic, high energy, and fast-paced, with a culture of collaboration, inclusion, flexibility, and recognition.
Answer inbound customer calls and provide accurate responses.
Manage customer inquiries via the inbound email queue.
Support the Pending Lender Approvals process.
Caribou aims to provide financial freedom to its customers, allowing them to concentrate on their priorities. The company utilizes technology to connect customers with community banks and credit unions, facilitating a quick process.
Supervise daily operation of the SPOC unit, ensuring compliance with policies/procedures.
Supervise, coach, counsel and develop assigned staff.
Handle escalated borrower calls, which may include conflict resolution.
LoanCare simplifies the complex with empathy and insight, innovating as a top provider in the mortgage services industry. It is backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company.
Handle inbound and outbound customer calls, secure messages, and/or emails in a fast-paced contact center environment.
Use effective communication and probing questions and critical thinking skills to identify customer needs and provide relevant solutions which may include offering banking products.
Advise and educate customers on available Forbright's digital tools and resources to improve the user experience.
Forbright is a full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory and a meaningful mission.
Longbridge helps seniors unlock their home equity. They are a leading provider of home equity solutions and have been named a Great Place to Work® three years in a row.
Performs research, analysis, and resolution of moderate to complex deductible and loss-billing issues.
Partners across Claims, Underwriting, Finance, IT, Helmsman and external stakeholders to drive accurate billing outcomes.
Provides guidance to less-experienced analysts and escalates larger operational issues to management.
Liberty Mutual is an insurance company. They value hard work, integrity and commitment to make things better, and they put people first by offering benefits that support life and well-being.
Provide guidance for Affirm’s Product and Operations teams on applicable regulatory requirements related to any changes to products or services, issue remediation, and marketing reviews.
Review and approve financial services marketing materials to ensure they comply with regulations and industry standards.
Support responses to regulatory and bank-partner inquiries, audits, and examinations through second-line reviews and documentation/evidence.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners.
Maintain regulatory compliance and prevent losses to members and credit union.
Perform primary telephone support and assist members and employees through all support channels.
Solve practical problems and deal with a variety of situations exercising flexibility and sound judgment.
STCU is a top-performing credit union that emphasizes serving others and lifelong learning. They value employees who are committed, fun-loving, and want to make a difference in members’ lives, with core values including joyfulness, generosity, and belonging.
Act as a secondary point of contact for borrowers, providing status updates.
Monitor active pipeline daily, maintain task lists and follow-up reminders.
Solvo Global is an organization hiring for a Loan Officer Assistant position. They are open to candidates from Colombia, Mexico, Argentina, Peru, Guatemala, Honduras, Philippines, and Kenya.
Provide troubleshooting and resolution for software, product, and technical issues.
Communicate clearly and professionally with clients through phone, email, and other support channels.
Facilitate knowledge articles to support client self‑service and internal team learning.
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.
Conduct thorough investigations of billing disputes, ensuring all relevant account history, documentation, and transaction details are reviewed.
Research, evaluate, and reconcile disputes in accordance with regulatory requirements and internal policies.
Assess dispute outcomes and weigh the risk of monetary loss, including Merchant Chargebacks and Write-Offs.
Concora Credit's mission is enabling customers to Do More with Credit every day. Concora Credit is an established company with over 20 years of experience, and we're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.
Review loan documents to determine if loan is assumable.
Prepare and distribute approval and denial letters.
Prepare and distribute assumption packages.
LoanCare is a full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, they offer a career foundation built on integrity, innovation, and collaboration.
Coordinate & Communicate: Act as a primary point of contact for client inquiries.
Data Integrity: Manage and audit client accounts with a high degree of accuracy.
Administrative Support: Assist leadership with report generation, document management, and ensuring compliance across multiple digital platforms.
Sentry Credit provides collections operations services. They focus on ensuring precision and high standards for compliance in a fast-paced environment.
Work with governmental agencies to resolve foreclosure issues.
Provide status updates and ensure compliance with guidelines.
Maintain knowledge in state/federal regulations for foreclosures.
LoanCare is a leading national provider of full-service subservicing and interim subservicing to the mortgage industry, offering expertise and best practices in servicing solutions since 1991. They subservice over 1.8 million loans and have a seasoned loan servicing team with senior managers averaging nearly 30 years of experience.
Investigates new claims and gathers information regarding injuries or loss.
Manages an inventory of property/casualty and disability claims, and negotiates settlements within prescribed limits.
Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
Liberty Mutual strives to create a workplace where everyone feels valued and supported. They offer comprehensive benefits, workplace flexibility, and professional development opportunities, fostering an inclusive culture where employees can thrive and make a meaningful impact.