Salesforce Administrator

Configure and fine-tune our Salesforce Service Cloud setup—think workflows, custom fields, layouts, integrations, and beyond- to power smarter, faster service across the business. Constantly assess our systems and processes to identify opportunities that boost team productivity, improve user experience, and enhance customer satisfaction. Oversee data integrity within the Salesforce Service Cloud instance, ensuring data compliance and security via security reviews, release updates, and health checks. Create and maintain individual reports, dashboards, and reporting infrastructure to provide stakeholders with real-time and historical visibility into key performance metrics and operational details. Stay up-to-date on Salesforce capabilities, and work closely with CX leadership to shape the technology roadmap that supports our vision and drives business success.