Support Specialist

As a Support Specialist, you will assist our clients with technical support through support emails, phone calls, and online training meetings. Additional roles include assisting with software testing and the setup of new accounts, conducting online support and training, gathering feedback for our product team, and providing technical support to both clients as well as other members of the customer support team. Responsibilities include becoming an expert user on our software, resolving software errors, testing new functionality, escalating unresolved support requests, providing user training, maintaining file servers, building local sites for testing, and becoming a trusted resource for key accounts. You will also educate existing customer accounts, demonstrate new features, and action internal support requests.