This senior role provides expert technical support to customers using a smart building intelligence platform.
You will independently diagnose and resolve complex issues related to data integration, system connectivity, and platform functionality.

Key Responsibilities:

Serve as a subject matter expert in advanced-tier technical support across multiple channels.
Collaborate with engineering teams to escalate issues, perform root cause analysis, and prevent recurring problems.
Contribute to the knowledge base by creating advanced troubleshooting guides and best practices.

Qualifications:

Bachelor's degree in Engineering, Computer Science, IT, or a related technical field.
2+ years of experience in technical support, field service, or help desk roles.
Expert knowledge of BAS, HVAC systems, building controls, FDD, and network protocols like BACnet and Modbus.

Additional Considerations:

Experience with building analytics platforms or enterprise SaaS solutions is highly desirable.
Certifications in BAS vendors, ITIL, CompTIA Network+, or cloud platforms are a plus.

Not specified

They provide a smart building intelligence platform that helps managers identify inefficiencies, enhance system reliability, and reduce operational costs. Their size and culture are not specified, but the role is part of a technical support team focused on advanced client-facing solutions.

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