Senior Manager - Patient & Family Operations

This role drives patient enrollment and access through seamless navigation and insurance coordination. You’ll lead a team that supports prospective patients through intake and enrollment and ensure timely access to care by coordinating benefits and authorizations. As a key advocate for patients, you’ll work cross-functionally with clinical, administrative, and operational teams to streamline and continuously improve the journey to care. You’ll foster a culture of empathy, accountability, and operational excellence, ensuring every patient and family feels heard, supported, and empowered from day one. Patient Navigation and Access is a key component to this role and critical that insurance verification and prior authorizations are resolved with speed and care. You will assist with workflow streams using AI tools where applicable. We are committed to a supportive culture which improves innovation, decision-making, and efficiency.