Client Success Manager

The Client Success Manager oversees every stage of the client journey for a rapidly expanding podcast-production and distribution company that serves B2B service providers. Acting as the single point of contact, the manager builds trust, translates client objectives into clear action plans, and ensures that all deliverables arrive on schedule and to specification. Success in this role depends on proactive communication, meticulous organization, and a commitment to mutual accountability across internal and external teams. From the first discovery call through renewal, the manager maintains respectful, prompt dialogue that keeps projects moving. Onboarding is handled with detailed walkthroughs, visual aids, and well-structured timelines so that clients see early wins. Day-to-day, the manager monitors HubSpot (or a comparable CRM) to track tasks, automate follow-ups, and log every interaction. Emerging concerns are addressed quickly and transparently; production, operations, and strategy teams receive clear direction so that each episode and distribution milestone aligns with the client’s goals. The manager also gathers testimonials, documents success stories, and nurtures referral opportunities, all while reinforcing accountability whenever either party drifts from agreed-upon timelines or standards.