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Remote Travel Customer Service Associate (Hotel Reservations)
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Accountabilities:
- Provide customer support and manage reservations via internal platforms.
- Review invoices, identify discrepancies, and support corrections.
- Maintain operational reports and dashboards using Power BI.
Requirements:
- High school diploma and previous customer service experience, preferably in travel.
- Knowledge of reservation platforms such as RD Station and Power BI.
- Experience with airline ticket issuance, changes, cancellations, and refunds.
Benefits:
- Fully remote work model with monthly home office allowance.
- National health and dental insurance plans.
- Education assistance and childcare assistance after eligibility.
Partner Company
The company is a partner organization in the tourism industry, focusing on travel operations and customer service. The team size is not disclosed, but the culture is collaborative, diverse, and growth-oriented.