Customer Success Operations Analyst

We are seeking a highly analytical and collaborative Customer Success (CS) Operations Analyst to join our team. In this pivotal role, you will drive the operational foundation for our Customer Success organization - owning the data, tooling, and processes that enable our CSMs to deliver value at scale. You will partner closely with CS leadership to design reporting, optimize workflows, and prepare for the implementation of Gainsight (or similar CS platforms). This role sits at the intersection of systems, analytics, and enablement, ensuring our CS organization operates with consistency, accuracy, and efficiency. The candidate will own day-to-day CS tooling operations, with an initial focus on Salesforce and transition to Gainsight. The candidate will also build and maintain dashboards/reports to provide real-time visibility into customer health, renewals, and churn risk. Furthermore, the candidate will provide training and enablement to end users on CS tools, dashboards, and processes.