Customer Success Manager, AEC (USA)

Responsibilities:

• Manage a portfolio of ~70+ mid‑market AEC customers, with clear ownership for health, adoption, retention, and growth.
• Build and execute account plans that achieve portfolio‑level revenue growth (target ~20% YoY) and strong net/gross retention.
• Lead onboarding and early lifecycle motion to ensure rapid time‑to‑value and establish core workflows and training.

Requirements:

• 3+ years in B2B Customer Success, Account Management, or similar customer‑facing SaaS role.
• Proven track record managing and growing a defined book of business (retention + expansion).
• Experience working cross‑functionally with Sales, Product, Marketing, and Support.

Why Join:

• Direct impact on how leading AEC customers deploy drones, 360 capture, and AI on real projects.
• Clear ownership of a meaningful mid‑market book with visible revenue and retention targets.

Employee Offerings & Benefits:

• Culture of Innovation & Collaboration – Thrive in an environment that values creativity and teamwork.
• Drone Certification – Get certified and gain unique, hands-on skills with our full backing.
• Flexible PTO – Take time off when you need it to recharge—we trust you to manage your time well.