Manager, Client Services (Canada West)

The Manager of Client Services (MCS) will lead a team of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies. You will track, monitor, and evaluate quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives. Coach the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios, while providing proactive help with the team’s largest and high-potential accounts. You will reinforce a commercial mindset within the team, ensuring AMs are empowered to own the full client lifecycle, from onboarding through renewal and expansion. Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan. Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education. Strong relationships with key customers, acting as a senior point of contact and strategic consultant is a must.