Job Description
Deliver expert remote support and troubleshooting for our IVD systems and software using phone, email, and remote tools. Investigate and resolve complex hardware and software issues, collaborating closely with field and commercial teams. Accurately document support activities, customer interactions, and complaints in our CRM system in line with quality and regulatory standards. Promote customer satisfaction by ensuring timely solutions and a confident, reassuring support experience. Build deep technical knowledge of our diagnostic portfolio and modern lab practices. Contribute to support documentation, FAQs, and knowledge-sharing resources. Provide remote (and occasionally on-site) training to customers and colleagues on system use and maintenance.
About Roche
At Roche you can show up as yourself, embraced for the unique qualities you bring.