Customer Support Analyst

As the first point of contact for customers, this role is responsible for addressing and resolving basic technical and functional issues related to Cority’s product suite. Cority provides 24/7 global customer support, and this position follows a rotating shift schedule from 8:00 AM to 1:00 AM , including on-call rotations and rotating holiday coverage . The role involves working with more senior team members and Tier 2 support teams as needed to resolve customer issues, while gaining product knowledge through training and hands-on experience. Key responsibilities include responding to incoming customer inquiries via phone or email, ensuring timely and accurate resolution of basic issues related to the Cority Product Suite. Troubleshoot and assist clients with common technical problems such as login issues, system errors, and basic configuration questions. Log all customer support interactions in the customer support system, including case details, updates, and resolutions.