Sales Support Representative

Responsibilities:

• Communicate with healthcare providers (HCPs) and clinic staff via phone, email, and fax to obtain required patient documentation and proactively follow up on missing information.
• Review incoming documentation for accuracy, completeness, and compliance, tracking order status from initiation through completion and coordinating with internal teams.
• Utilize Salesforce to document interactions and track order progress, maintaining accurate records and monitoring dashboards for outreach prioritization.

Requirements:

• 1–3 years of experience in healthcare, sales support, customer service, or a related field, with a Bachelor’s degree preferred or equivalent work experience.
• Familiarity with HIPAA and handling PHI is required, and experience with Salesforce or similar CRM systems is preferred.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment with excellent organizational and communication skills.

Compensation & Structure:

• This role offers a $60,000 annualized base salary on an hourly structure as a temp-to-hire engagement, with potential to convert to full-time based on performance.
• The position is remote and U.S.-based, with coverage required for specific time zones (EST, CST, PST) to ensure business continuity.