Operations Business Analyst

We are seeking a highly analytical and detail-oriented Business Analyst to join our Operations team. This role will be instrumental in driving data-informed decision-making by developing robust Excel-based data models, analyzing revenue performance, and maintaining operational datasets for Professional Services capacity planning and financial tracking. Key Responsibilities include developing and maintaining Excel-based data models to support Global Services Capacity Planning; performing in-depth analysis of Revenue Actuals vs Budget, identifying trends, variances, and actionable insights; owning and managing all operational datasets to ensure data is accurate, up-to-date, and readily available for ad hoc reporting needs. The candidate will also collaborate with cross-functional teams (Finance, Delivery, HR) to align data inputs and reporting outputs, create dashboards and reports that support strategic planning and operational efficiency, and proactively identify data gaps and recommend process improvements to enhance data quality and reporting capabilities.