New Product Support Contractor

Teachable's Product Support team plays a crucial role in empowering our creators to excel on our platform. In this contract role you will also contribute to our operational success, and participate in experiments to elevate the value Product Support provides to customers and the business. You are the bridge between our innovative product offerings and the needs of our creators. Your dedication to understanding our products and your commitment to exceptional customer support will contribute to the growth and success of our Creators’ businesses. In this role you'll: Engage with customers through various channels including live chat, email, and virtual meetings to provide timely and effective solutions. Collaborate closely with cross-functional teams to efficiently troubleshoot and resolve customer issues, delivering seamless support experiences. Actively participate in team meetings, company-wide discussions, and one-on-one sessions to stay informed and contribute to the team's success. Consistently meet or exceed both individual and team Key Performance Indicators (KPIs) to ensure high-quality support.