Customer Success Advisor

As a Customer Success Advisor, you will be customers' advocate, ensuring their success and satisfaction with Lone Wolf's products and services. You will build strong relationships, provide guidance, and serve as a trusted partner to help clients achieve their goals. Responsibilities include building and maintaining trust-based relationships with clients, conducting regular virtual meetings, monitoring customer health indicators, and acting as a liaison between the customer and internal teams. Collaboration with internal stakeholders is expected to ensure a consistent, aligned, and seamless experience for customers. Managing the renewal process and ensuring a high retention rate and customer satisfaction are also key components of the role.