Customer Success Associate (Sales)

As a Customer Success Associate (Sales) you’ll work at the intersection of customer onboarding and retention, playing a vital role in ensuring our paying members find immediate value from Alignable’s platform and advertising products. Reporting to the Head of Ad Product Sales, you’ll lead the onboarding experience for new customers, helping them complete critical setup milestones such as building out their profiles, creating standout ads, and engaging with their sponsorships. You’ll also serve as a key point of contact for members at risk of churning—reaching out via phone or video chat to identify concerns, reinforce value, and ultimately save revenue. In partnership with the sponsorship team, you’ll help recover failed payments and resolve customer-facing issues quickly and empathetically. You’ll also support ad strategy efforts, verify member profiles, and contribute to event programming to drive deeper engagement. Throughout all of this, you’ll track member insights and share them across the organization to improve our platform, communications, and services for small business owners.