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About Syllo:
- Syllo is the first unified platform to autonomously manage the entire litigation lifecycle end-to-end.
- Founded in 2019 by litigators and engineers, it supports Fortune 500 and AmLaw 200 firms.
What you will do:
- Lead the Support team, hire and develop specialists, and define performance standards.
- Design triage, escalation, and handoff protocols to route issues efficiently.
- Analyze ticket patterns to identify systemic issues and drive improvements.
What you bring:
- Experience managing technical support teams at enterprise SaaS companies with accountability for SLAs.
- Ability to build operational infrastructure including routing logic, escalation criteria, and resolution playbooks.
- Proficiency with support platforms like Zendesk, Intercom, or HubSpot Service Hub.
Syllo
Syllo is defining the Litigation AI category as the first unified platform to autonomously manage the entire litigation lifecycle end-to-end. Backed by top-tier VCs, the company has doubled its team in the last six months and supports Fortune 500 companies and AmLaw 200 firms.