Own your accounts: Serve as the named CS account owner for an assigned portfolio of clients, building trusted relationships and escalating proactively.
Manage case delivery: Own end-to-end project management for active cases, including kickoffs, timelines, deliverables, and client-facing status updates.
Advise attorneys on workflow: Translate platform capabilities into case strategy, answering what is possible for their cases.
Syllo is defining the Litigation AI category with a unified platform for end-to-end litigation management. Founded in 2019 by litigators and engineers, the company has doubled its team in six months and is backed by top-tier VCs, fostering a fast-paced, innovative culture.
Leads a global team of Client Support Analysts or Engineers to deliver high-quality support experiences.
Oversees daily support operations, escalations, and performance metrics across Level 1 or Level 2 teams.
Champions client advocacy, knowledge management, and cross-functional collaboration to improve workflows.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company offers innovative products and has a singular focus on client success, with a diverse and inclusive culture.
Own the end-to-end training relationship for Syllo's largest accounts, delivering white-glove service.
Design and execute account-specific learning programs and maintain dedicated client portals.
Translate usage data into actionable insights for clients, collaborating with instructional design and product teams.
Syllo is a software company offering an AI-powered litigation workspace for legal professionals. They are a lean, fast-moving, multi-disciplinary team of exceptional lawyers and engineers focused on transforming legal practice.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Lead and develop a remote team of Technical Support Specialists, driving operational excellence and customer satisfaction.
Manage technical escalations and collaborate with Product and Engineering to resolve complex issues.
Build scalable support processes and advocate for customer needs across the organization.
Attio is a CRM platform designed for go-to-market teams, leveraging AI to automate and understand customers. The company has raised $116M from top investors and fosters a culture of high standards, craft, and customer obsession.
Own pipeline contribution: Define and deliver the marketing-sourced pipeline target, ensuring every program maps to a revenue outcome.
Build and lead the marketing team: Hire and develop a team across demand generation, content, brand, and design.
Define category positioning: Own Syllo's market narrative and how Litigation AI is differentiated from adjacent categories.
Syllo is defining the Litigation AI category with a unified platform that autonomously manages the entire litigation lifecycle. Founded in 2019 and backed by top-tier VCs, the company has doubled in size in the last six months and fosters a fast-paced, innovative culture.
Supervise and coach a team of IT support analysts handling inbound tickets, calls, and chats for a live digital court reporter product.
Lead incident response for high-severity events, coordinate cross-team escalations, and maintain runbooks and training materials.
Build and manage hardware kit provisioning, on-call schedules, and support metrics reporting to improve service quality.
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are building a dedicated support team for their digital court reporter product, Maggie, and are roughly doubling their user base over the next year.
Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries.
Troubleshoot, diagnose, and resolve technical challenges across the product stack, ensuring prompt and efficient solutions.
Collaborate closely with Engineering, Product Management, and Global Support to drive product enhancements and client satisfaction.
Onit is redefining the future of legal operations through the power of AI, streamlining enterprise legal management and contract lifecycle processes. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.
Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.
Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.
Own net revenue retention and expansion ARR as the primary revenue discipline for the account management function.
Build and lead the AM team, define expansion playbooks, and manage strategic accounts directly.
Partner with CS and Sales to drive cross-sell and surface market intelligence from Fortune 500 and AmLaw 200 accounts.
Syllo is defining the Litigation AI category as the first unified platform to autonomously manage the entire litigation lifecycle end-to-end. Founded in 2019 and backed by top-tier VCs, the company has doubled its team in the last six months and supports Fortune 500 companies and AmLaw 200 firms.
Establish and document scalable support processes, workflows, and SLAs.
Define, track, and report on key support metrics like first response time, resolution time, and CSAT.
Lead and develop a team of Customer Support Technicians while handling complex escalations.
Casechek is on a mission to innovate the implant supply chain and bring greater transparency to the cost of patient care. We are a small, growing company automating workflows for vendor-supported surgical procedures.
Lead and mentor project teams to deliver exceptional client experiences for a designated portfolio of clients.
Oversee project schedules, budgets, and quality, serving as the primary point of escalation.
Collaborate with internal teams to develop account plans, support business development, and drive growth.
Consilio provides eDiscovery and legal support services to clients worldwide. They are a large organization with a culture centered on excellence, collaboration, and agility.
Lead and develop a team of 10-15 Campaign Managers and Strategists, coaching them into consultative client partners.
Build scalable operational systems and processes to maintain high service quality as the team expands.
Act as primary escalation point for critical client issues, exercising authority over concessions and solutions.
Feathr is a nonprofit marketing platform trusted by over 1,300 nonprofits, helping them build purposeful connections and grow impact. They are building an amazing culture with a focus on growth and helping the helpers, with a dedicated team.
Serve as the frontline operational leader of the Support team, spending about half the day in the queue and the other half coaching and driving improvements.
Develop team members through biweekly 1:1s, training, and mentoring, while owning escalations and maintaining quality standards.
Manage weekly metrics, knowledge base updates, and the Facebook support channel to turn trends into proactive improvements.
OpenEd opens the world to every learner, providing customized, world-class education and resources to over 100,000 students. They have a strong culture with an eNPS of 76, placing them in the top .1% of technology companies.
Lead, coach, and develop a team of Customer Support Representatives, fostering a collaborative culture.
Own SLA adherence, queue prioritization, escalation handling, and knowledge base management.
Partner with Engineering, Product, Account Management, and Marketing to drive customer advocacy.
Kalibri Labs helps redefine and rebuild the hotel industry using cloud-native data pipelines and advanced AI/ML models. The company is growing and seeks passionate, entrepreneurial individuals who dream big and challenge the status quo.
Lead day-to-day support engineering operations, including team meetings, metrics tracking, and OKR progress.
Own queue health, manage escalations, and coordinate with Tier2, Engineering, and Product stakeholders.
Design schedules, conduct QA checks, and drive continuous improvement through CSAT feedback and playbooks.
n8n is an open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, and we cultivate a community of over 650,000 active developers.
Lead and scale a sales organization for an AI-powered legal technology platform.
Drive value-selling and MEDDPICC discipline across a team of six sellers.
Collaborate cross-functionally with Marketing, Product, and Customer Success to evolve go-to-market strategy.
Syllo is a fast-growing software company offering an AI-powered litigation workspace for lawyers. The company is a lean, multi-disciplinary startup led by experienced lawyers and engineers from top firms and tech companies.
Lead and coach the Demand Department team to achieve outstanding client results.
Monitor department productivity and quality through performance reviews and KPIs.
Improve workflows and operational efficiency to ensure timely case progression.
We are a plaintiff personal injury law firm that invests in our team and celebrates wins together. We provide opportunities for growth in a collaborative and supportive environment.
United States
Unlimited PTO
12w maternity
12w paternity
Own the daily operations of Client Support, including queue health monitoring, QA reviews, and team standups.
Coach and train team members to ensure high-quality support, while handling complex escalations and providing hands-on coverage as needed.
Partner with the Client Support Manager on process improvements, weekly updates, and cross-functional operational planning.
SmarterDx uses clinical AI to help health systems capture the full value of patient care by interpreting EHR data and making recommendations for revenue cycle teams. As a Smartian, you'll build technology that makes healthcare more accurate and sustainable, working with a small, mission-driven team.
Close enterprise deals with AmLaw 200 firms and Fortune 500 legal departments, owning the full sales cycle from opportunity to signed contract.
Sell to legal leadership by building relationships with GC, CLO, and CFO, translating platform capability into matter economics and risk reduction.
Run MEDDPICC with precision, maintain complete qualification records, and forecast based on evidence, not aspiration.
Syllo defines the Litigation AI category with a unified platform that autonomously manages the entire litigation lifecycle. Founded in 2019 by litigators and engineers, the company has doubled its team in the last six months and is backed by top-tier VCs, driving rapid growth.