Own your accounts: Serve as the named CS account owner for an assigned portfolio of clients, building trusted relationships and escalating proactively.
Manage case delivery: Own end-to-end project management for active cases, including kickoffs, timelines, deliverables, and client-facing status updates.
Advise attorneys on workflow: Translate platform capabilities into case strategy, answering what is possible for their cases.
Own the end-to-end training relationship for Syllo's largest accounts, delivering white-glove service.
Design and execute account-specific learning programs and maintain dedicated client portals.
Translate usage data into actionable insights for clients, collaborating with instructional design and product teams.
Syllo is a software company offering an AI-powered litigation workspace for legal professionals. They are a lean, fast-moving, multi-disciplinary team of exceptional lawyers and engineers focused on transforming legal practice.
Lead and manage the Client Support team, defining performance standards and holding the team accountable.
Establish and maintain SLA targets for response time, resolution time, and customer satisfaction.
Build escalation infrastructure and self-service capability to ensure quality and scalability.
Syllo is defining the Litigation AI category as the first unified platform to autonomously manage the entire litigation lifecycle end-to-end. Backed by top-tier VCs, the company has doubled its team in the last six months and supports Fortune 500 companies and AmLaw 200 firms.
Lead and mentor project teams to deliver exceptional client experiences for a designated portfolio of clients.
Oversee project schedules, budgets, and quality, serving as the primary point of escalation.
Collaborate with internal teams to develop account plans, support business development, and drive growth.
Consilio provides eDiscovery and legal support services to clients worldwide. They are a large organization with a culture centered on excellence, collaboration, and agility.
Own data operations: Manage ingestion, processing, and production workflows across active cases.
Own quality control: Apply systematic QC standards across all data outputs.
Resolve complex data issues: Diagnose and resolve collection anomalies, processing failures, and metadata errors.
Syllo is defining the Litigation AI category with a unified platform for end-to-end litigation lifecycle management. Founded in 2019 by litigators and engineers, the company has doubled in size in the last six months and is backed by top-tier VCs.
Lead and support multiple eDiscovery matters across the full EDRM, ensuring accuracy and client satisfaction.
Configure review platforms, manage user access, and troubleshoot technical issues to support project readiness.
Manage disclosure and production workflows for DSARs, Public Inquiries, and Investigations with defensible delivery.
Consilio is a leading provider of eDiscovery and legal technology services, helping clients manage complex data and litigation. The company has a global presence and fosters a collaborative, innovative culture focused on client success.
Supports the Operations Manager in driving key operational initiatives for RLS Legal Services, focusing on client transitions and case intake.
Manages the transition of Ryan clients to RLS Legal Services Agreements and supports the intake of legal cases into Lead Docket and Filevine.
Collaborates with tax consultants, attorneys, and the RLS India team to ensure accurate data management and seamless case processing.
Ryan is a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. It offers an award-winning culture with a focus on employee growth, flexibility, and innovation.
Manage end-to-end e-discovery projects across multiple matters, serving as the primary client point of contact.
Oversee data collections, processing, review workflows, analytics, and production deliverables with a focus on quality and efficiency.
Mentor and guide junior team members while collaborating with attorneys, IT, and client legal teams to ensure successful project completion.
Consilio provides e-discovery and legal technology services to law firms and corporations. The company values excellence, passion, collaboration, agility, people, and vision, fostering a culture of teamwork and client service.