Own your accounts: Serve as the named CS account owner for an assigned portfolio of clients, building trusted relationships and escalating proactively.
Manage case delivery: Own end-to-end project management for active cases, including kickoffs, timelines, deliverables, and client-facing status updates.
Advise attorneys on workflow: Translate platform capabilities into case strategy, answering what is possible for their cases.
Syllo is defining the Litigation AI category with a unified platform for end-to-end litigation management. Founded in 2019 by litigators and engineers, the company has doubled its team in six months and is backed by top-tier VCs, fostering a fast-paced, innovative culture.
Lead and support multiple eDiscovery matters across the full EDRM, ensuring accuracy and client satisfaction.
Configure review platforms, manage user access, and troubleshoot technical issues to support project readiness.
Manage disclosure and production workflows for DSARs, Public Inquiries, and Investigations with defensible delivery.
Consilio is a leading provider of eDiscovery and legal technology services, helping clients manage complex data and litigation. The company has a global presence and fosters a collaborative, innovative culture focused on client success.
Champion customer data privacy by leading responses to subpoenas and legal requests.
Coordinate with external counsel, customers, and internal teams to manage data requests.
Enhance eDiscovery operations and drive litigation process improvements.
Samsara is a pioneer of the Connected Operations Cloud, helping improve the safety, efficiency, and sustainability of physical operations like agriculture and transportation. As a public company, they foster a culture of rapid career development and high impact in a hyper-growth environment.
Lead and manage the Client Support team, defining performance standards and holding the team accountable.
Establish and maintain SLA targets for response time, resolution time, and customer satisfaction.
Build escalation infrastructure and self-service capability to ensure quality and scalability.
Syllo is defining the Litigation AI category as the first unified platform to autonomously manage the entire litigation lifecycle end-to-end. Backed by top-tier VCs, the company has doubled its team in the last six months and supports Fortune 500 companies and AmLaw 200 firms.
Manage end-to-end e-discovery projects across multiple matters, serving as the primary client point of contact.
Oversee data collections, processing, review workflows, analytics, and production deliverables with a focus on quality and efficiency.
Mentor and guide junior team members while collaborating with attorneys, IT, and client legal teams to ensure successful project completion.
Consilio provides e-discovery and legal technology services to law firms and corporations. The company values excellence, passion, collaboration, agility, people, and vision, fostering a culture of teamwork and client service.
Design, build, and maintain the eDiscovery curriculum for internal and external audiences.
Deliver live training sessions and recorded modules covering Syllo's eDiscovery application.
Develop enablement content tailored to different user personas and update materials regularly.
Syllo is a software company in the legal space that offers an AI-powered litigation workspace. We are a lean, fast-moving, multi-disciplinary team led by exceptional lawyers and engineers, with a culture of accountability and respect.
Monitor datasets for completeness, accuracy, and timeliness across the Migration Intelligence and Automation platform.
Analyze and triage data-related issues, perform root cause analysis, and trace issues across the full lifecycle.
Collaborate with Technical Specialists, Architects, and external teams to resolve issues and maintain documentation.
Hyland is the pioneer of the Content Innovation Cloud, delivering ubiquitous enterprise intelligence to organizations. With nearly 4,000 employees, Hyland fosters an employee-centric culture focused on community engagement and inclusive workplace values.