Consultant, Client Success

Pismo is seeking a Client Success Consultant to support new and existing customers (B2B), helping to drive retention, increase users’ engagement, and maintain high levels of customer satisfaction. The Client Success Consultant acts as a trusted advisor to our customer, helps communicate the value of the Pismo products, and responds to customer needs, questions and requests. You will not personally perform projects or resolve issues for the customer, but you will work closely with internal teams and will be responsible for actively managing clients’ requests. You are expected to build long-term strategic relationships with key stakeholders, serve as the primary point of contact for accounts, meet with customers regularly to discuss challenges, and develop a deep understanding of the customer's business and industry to provide solutions.