Manager, Union Payroll Contracts

Responsibilities:

• Lead team operations to meet SLAs for contract review and setup, and own the Salesforce-first case management process.
• Oversee creation of operational assets and documentation, and manage escalations with Union Payroll and Labor Relations.
• Partner cross-functionally to resolve issues and drive process improvements that reduce risk and rework.

Qualifications:

• Minimum 5+ years in contracts administration, labor relations, or production payroll operations.
• 2–3 years of people management experience and strong knowledge of entertainment union agreements (e.g., SAG-AFTRA, DGA).
• Experience with CRM/case-management workflows (Salesforce preferred) and proven ability in process improvement and escalation management.

Opportunity & Benefits:

• The role is a remote position overseeing union contract administration for a production payroll platform.
• Benefits include unlimited paid time off, health and dental coverage, and work-from-anywhere flexibility in the USA and Canada.
• Access to a creative, problem-solving team and the chance to see your contributions make a significant impact.