Virtual Receptionist

Role Responsibilities:

• Efficiently answer and route all incoming phone calls through the main bank number, handling basic account inquiries.
• Provide professional, customer-obsessed service to make all callers feel well taken care of from the first impression.
• Prevent call backlogs and voicemails by maintaining quick call times and smooth call flow.

Mission and Compliance:

• Demonstrate a commitment to social, economic, environmental, and racial justice in all interactions.
• Understand and adhere to established Bank policies, procedures, and regulatory requirements.
• Collaborate with the Compliance department to question and investigate suspicious or potentially fraudulent activity.

Qualifications and Environment:

• Possess a natural service obsession, thriving on delivering exceptional, white-glove customer support.
• Leverage tech-forward thinking to learn new tools quickly and optimize work processes for efficiency.
• Work remotely within the United States on Eastern Standard Hours, with occasional travel for company events.