Intake Customer Care Specialist

The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes. Handle incoming Care Managers and client calls regarding account statuses inquiries, troubleshoot and deescalate callers as needed for account issue resolution. Coordinate with internal business partners including but not limited to Intake, Revenue Cycle, Logistics, and Customer Care. Document all conversations within client information database.