Product Support Specialist

Diagnose and resolve advanced product issues. Serve as a subject matter expert across Pulley’s advanced features, integrations, and industry specific workflows. Conduct training sessions and webinars for both customers and teammates. Identify root causes of customer pain points and partner with Product, Engineering, and Design on long-term fixes. Lead initiatives to improve support processes and reduce recurring issues. Create clear and precise communications, including customer-facing Help Center content. Analyze support trends to recommend initiatives that improve quality and tooling. Stay ahead of product releases and industry trends to ensure support readiness and proactive communication. Build trusted relationships with high-value customers. Turn customer feedback into actionable insights for product improvements. Contribute to shaping the future of Pulley’s product offerings.