Senior Solutions Engineer

Make a Difference: Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join our Enterprise Solutions Engineering team. Our Solutions Engineers are our in-house, customer-facing product experts and we enable Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team and our Japanese sales partners to help qualify and close opportunities. The Solutions Engineering team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams. Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility Deliver product and technical presentations to potential and existing customers Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape Drive product conversations based on need and problems learned during customer interactions Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material.