Patient Operations Manager

Responsible for managing the day-to-day operations of the Scan.com customer service/operations team of Schedulers and Operations Leads, ensuring efficient workflows, and aligning operational goals with customer satisfaction objectives. Critical for overseeing the performance of schedulers and customer service, managing patient scheduling, and optimizing the workflow between customer service agents, imaging centers, and market managers. Focuses on achieving service-level targets, resolving escalated customer issues, and implementing process improvements to enhance operational efficiency and customer experience. Expected to oversee daily activities of scheduling agents, ensuring they meet operational and performance goals. Will monitor scheduling performance, provide feedback, and manage workforce scheduling to ensure adequate coverage.