Director, Customer Success - Acute & Payer

Reporting to the VP, Customer Success, the Director of Customer Success will be responsible for our Acute & Payer (A&P) client success, value realization and growth across US and Canada. This position will lead, coach and manage a team of Customer Success Managers and serve as a first point of escalation as needed. This team is responsible for supporting our Acute (Provider) enterprise and strategic customers. This position will be remote and will manage a team that is also remote. We may require travel to client locations and to our corporate offices in Salt Lake City, Utah and Toronto, Ontario, Canada. Accountable to customers value realization and ROI of PointClickCare's solutions. Drive net revenue retention (NRR) and customer value and health for a specific customer portfolio. Understand customers strategic and organizational goals, and develop measurable action plans to help customers achieve set goals, remove barriers, etc. Be customers strategic partner and advisor, helping to build and foster strategic client relationships within market, and gathering valuable feedback from clients and market insights for product, marketing, sales and internal stakeholders. Recruit, coach and develop customer success managers fostering a world class team.