Customer Service Representative

We are seeking a dedicated Customer Service Representative to be the first point of contact for our customers. The ideal candidate will provide exceptional customer support, triage technical inquiries, and ensure a smooth communication process for our clients. Key Responsibilities: - Answer incoming customer service calls and emails - Triage customer inquiries and route to appropriate support personnel - Ask basic diagnostic questions to efficiently direct customer needs - Manage the service email inbox - Schedule field technician support - Maintains the work schedule of all service technicians in Salesforce - Helps with the administrative needs of the entire Operations team - Provide a sympathetic and professional first point of contact for customers