Job Description
The Technical Operations Level 1 role serves as the first point of contact for IT support, handling incoming technical issues, troubleshooting various IT problems related to hardware, software, and networking. The role will perform maintenance and optimization of IT systems and escalate complex issues as needed. This role requires strong customer service skills and has a proactive approach to problem-solving and demonstrates expertise in IT service management.
Key responsibilities include incident management, providing front-line support, managing user accounts, maintaining IT inventory, supporting IT security initiatives, and ensuring compliance. The position requires hands-on experience with IT Service Management Tools, knowledge of enterprise IT infrastructure concepts, and familiarity with monitoring tools. Must be able to work Pacific and Hawaii (PST/HST) time zones.
About Honu Services, Inc.
Honu Services, Inc. is an equal opportunity employer that values diversity and inclusion in the workplace.