Customer Support Team Lead

As a Customer Support Lead, you will support, coach, and motivate a team of Captains and the Drivers, champion leadership growth, and be a steady partner as Captains navigate their continuous development. The role involves reviewing and analyzing team performance metrics, guiding Captains in coaching their teams effectively, and turning insights into action through thoughtful development conversations. You will support customer escalations with empathy and urgency, enhance processes, make data-driven decisions, collaborate across Jane, and celebrate team successes. A minimum of 5 years’ experience, preferably across multiple channels like phone, chat, and email, is needed. The ability to lead projects, roll out new processes, support teams through change, and a belief in helping others thrive are very important.