Job Description
As Senior Customer Success Manager you will own a portfolio of enterprise accounts, driving successful onboarding, adoption, value realization, and renewal and serve as a trusted advisor to customer stakeholders and executives by delivering insights, recommendations, and tailored guidance aligned to their goals. This role will collaborate cross-functionally to escalate and resolve account risks, ensuring alignment on customer goals and challenges. You will also track and report on customer health, usage trends, and business outcomes to inform proactive account strategies. The Sr. CSM will champion customers internally, influencing product direction and service improvements based on customer feedback and needs.
About Brightfield
Brightfield is an AI company with a team of data-driven innovators, problem solvers, and trusted advisors in human capital and workforce analytics.